Student Complaint Procedure
The Student Complaint Procedures help students address challenges related to college activities. These procedures evaluate claims of unfair treatment. We are committed to resolving grievances promptly and fairly. Students who believe they have been treated unjustly can initiate a written process to address their concerns without fear of retaliation. We take student grievances seriously, so it is important that the grievance is compelling, substantive, and verifiable.
Prior to requesting a formal complaint hearing, students are required to attempt informal resolution of the issue. This may involve direct communication with the individual concerned, the individual's supervisor, or the college administration.
A student who wishes to file a complaint must submit a Statement of Grievance to the Administration within five days of the incident. All written complaints must include the following information.
The Complaint Committee will schedule a meeting to review the complaint. This meeting will be conducted via Zoom and will include the Committee, the student, and the faculty member involved. Following the meeting, the Committee will submit its findings and recommendations to the Chancellor within five days. The Chancellor will then provide the student with a written decision that includes an overview of the complaint. If the complaint is substantiated, the decision will outline the proposed resolution. If the complaint is not substantiated, the student will receive a written explanation of the outcome and the rationale.
Prior to requesting a formal complaint hearing, students are required to attempt informal resolution of the issue. This may involve direct communication with the individual concerned, the individual's supervisor, or the college administration.
A student who wishes to file a complaint must submit a Statement of Grievance to the Administration within five days of the incident. All written complaints must include the following information.
- Student's Name
- Name of Faculty Member Involved
- Detailed Description of the Complaint
- Date of Submission
- Signature and Date
The Complaint Committee will schedule a meeting to review the complaint. This meeting will be conducted via Zoom and will include the Committee, the student, and the faculty member involved. Following the meeting, the Committee will submit its findings and recommendations to the Chancellor within five days. The Chancellor will then provide the student with a written decision that includes an overview of the complaint. If the complaint is substantiated, the decision will outline the proposed resolution. If the complaint is not substantiated, the student will receive a written explanation of the outcome and the rationale.
